ITSL Solutions

Rudra CRM (Customer Relationship Management)
CRM is a fully integrated customer relationship management (CRM) system. Rudra CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes Rudra CRM delivers a fast, flexible, and affordable solution. CRM helps you drive consistent and measurable improvement in everyday business processes.

Rudra CRM Software

CRM stands for Customer Relationship Management. It is a strategy used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. After all, good customer relationships are at the heart of business success. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.

Goal of Rudra CRM

The idea of CRM is that it helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers. If it works as hoped, a business can

Provide better customer service
Make call centers more efficient
Cross sell products more effectively
Help sales staff close deals faster simplify marketing and sales processes
Discover new customers
Increase customer revenues

Marketing: A clearer view of customers and more informed marketing investments: With Rudra CRM, your marketing professionals can leverage tools for: Customer Segmentation
Campaign Planning and Execution
Data Extraction and Cleansing
Analytics and Reporting
Marketing/sales Collaboration Tools
Information Sharing Portals

Sales: Get more leads and close more business: Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Rudra CRM provides:

Lead and Opportunity Management
Account and Contact Management
Territory Management
Forecasting and Sales Analytics
Offline and Mobile Device Access
Quick Access to Products, Pricing, And Quotes

Customer Service: Provide more value to customers: Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Rudra CRM provides functionality for:

Account and Contact Management
Case and Interaction Management
Product and Contract Management
Knowledge-Base Management
Service Scheduling
Service Reporting and Analytics
Workflow across Teams and Groups